Refund Policy Update

Thank you for your continued patience and understanding following the weather-related disruption to Wicked Oaks. Below is the latest information regarding refunds and reimbursements.

  • Saturday Single-Day Tickets - Full Refund
  • Two-Day Tickets - 50% Refund
  • Campers - Friday hotel reimbursement
  • Enchanted Overnight Parking - 50% Refund
  • Saturday Shuttles - Full Refund

Tickets Purchased in Full (Without a Payment Plan)

Refunds for tickets, shuttles, and Enchanted parking that were purchased in full will begin processing on Monday, December 1st. Please allow up to 10-14 business days for the funds to return to your account, depending on your bank.

All refunds will be issued automatically to your original form of payment. No further action is needed. If a refund cannot be returned to the original payment method, our ticketing partner will reach out directly.

Off-Site Pre-Party Reimbursements

These are already in the process of being refunded, and you may have already received yours.

Please allow up to 10-14 business days for the funds to return to your account, depending on your bank. All refunds will be issued automatically to your original form of payment. No further action is needed. If a refund cannot be returned to the original payment method, our ticketing partner will reach out directly.

Friday Hotel Reimbursements

If you submitted a hotel reimbursement request, you will receive an email by the end of this week to confirm your refund method. Reimbursement checks will be processed and mailed within 2-3 weeks.

Transfers

If your ticket was transferred, the refund will not be processed to the original card used to purchase, but to the transferee. If you purchased a transferred ticket, you will receive an email by the end of this week to confirm your reimbursement method.

Hard Copy / Digital Tickets

Please check your email - your ticket agent has sent you a form to confirm your reimbursement method. If you need the form re-sent, please reach out to contact@wickedoaksfest.com. Reimbursement checks will be processed and mailed within 3-4 weeks.

Buy Now, Pay Later Tickets

These are already in the process of being refunded, and you may have already received yours.

Please allow up to 10-14 business days for the funds to return to your account, depending on your bank. All refunds will be issued automatically to your original form of payment. No further action is needed. If a refund cannot be returned to the original payment method, our ticketing partner will reach out directly.

Payment Plans

If your order was purchased using a payment plan, we are still working diligently with our ticketing partner to ensure these refunds are processed correctly. We expect to have a resolution and further updates for you in the next 1-2 weeks.

Chargebacks

IMPORTANT: Please note that orders that are currently in a charged-back status are not eligible for refund. Once a chargeback has been initiated, it can take up to 90 days before it is resolved. To prevent any delays or risk to your refund please do not initiate a chargeback.

We appreciate your patience, support, and understanding. Questions? Please email contact@wickedoaksfest.com and our team will respond as soon as possible.

Official Statement from Wicked Oaks Festival

We are aware of online reports regarding attendee injuries or fatalities during Wicked Oaks this past weekend. According to information shared with event organizers by Austin-Travis County EMS, there were 2 hospital transports on Saturday and 5 on Sunday. Austin-Travis County EMS was on standby and on-site throughout the weekend, working alongside our licensed medical teams. EMS has advised they are not aware of any deaths or critical patients among those transported from the festival.

We are also aware of a tragic vehicle accident in the Bastrop area, involving individuals traveling home after the event. It is our current understanding that a truck ran a red light and caused the wreck. With the family's permission, we can share that the individual who passed away was Anthony Pike. Details of Anthony's Celebration of Life event in Dallas will be shared soon. Our community is small, and losses like this are felt deeply. We are profoundly saddened by this tragedy and extend our heartfelt condolences to Anthony's family, friends, and all who are affected.

Weather-Related Impacts

Severe storms affected multiple parts of the weekend:

  • Friday, October 24 - Due to forecasts of heavy rain and lightning, and possible hail and flash flooding Wicked Oaks delayed the opening of camping.
    Attendees who secured alternate Friday-night hotel lodging due to the delay may request reimbursement by emailing an itemized receipt to contact@wickedoaksfest.com by Friday, October 31 at midnight.
  • Saturday, October 25 - Doors were delayed three hours at the direction of local authorities due to possible inclement weather and opened at 5:00 PM once conditions cleared. An unexpected severe storm developed at 10:00 PM, prompting a site-wide evacuation. Ground conditions following the storm prevented a safe reopening that night.
  • Sunday, October 26 - With help from local partners, weather-related damage was mitigated to the best of our ability, and a FREE shuttle service was added from Circuits of America because most parking areas were unusable. The event reopened after a one-hour delay and operated safely for the remainder of the day.

We know the weather interruptions were frustrating and disappointing. Our team worked around the clock to salvage as much of the weekend as possible while keeping people safe.

Refunds & Reimbursements

All qualifying refunds will be issued to the original form of payment:

  • Saturday Single-Day Tickets - Full Refund
  • Two-Day Tickets - 50% Refund
  • Campers - Friday hotel reimbursement - email room receipt to contact@wickedoaksfest.com by Friday, October 31 at midnight.
  • Enchanted Overnight Parking - 50% Refund
  • Saturday Shuttles - Full Refund

We are working closely with our multiple ticket providers to finalize the refund timeline. Because many guests purchased through payment plans, the process is more complex and requires coordination across several platforms. We understand the time, money, and planning that goes into a festival weekend. We are committed to resolving this quickly and will update everyone as soon as possible.

Commitment to Safety & Community

Safety guides every decision we make on-site. Our medical teams, security, and production staff work from a coordinated plan designed with local partners and licensed emergency providers.

Thank you to our guests, staff, vendors, artists, and community partners for their patience and support throughout an unpredictable weekend.

We will continue sharing verified updates as needed.

Lost & Found

On Monday, October 27th, camping and festival Lost & Found will be located at the festival box office located at the front gates of Carson Creek Ranch (701 Dalton Lane, Austin, TX 78742).

Operating hours will be from 11:00 AM to 3:00 PM CST.

From October 27th onwards, kindly direct any inquiries regarding lost items to lostandfound@wickedoaksfest.com. You will be subject to a shipping fee if your item is found.

All unclaimed items will be discarded or donated after Monday, November 10th. Wicked Oaks is not responsible for items left at Lost & Found, nor is reconciliation guaranteed.

Merch

For a unique flair, attach one of our enamel Wicked Oaks pins to your hat, pop it on a backpack, or stick it on your denim jacket – and magically, it's never looked better.

Represent Wicked Oaks in a stylish jersey, fly our festival colors high with a double-sided flag, or even a handy hand fan. Whatever you do, wear your festival colors loud and proud!

Buy Merch

Mental Health & Wellness

If you or someone you know has a mental illness, is struggling emotionally or has concerns about their mental health, there are ways to get help. Outlet Mental Health has many resources to find help for you, a friend, or a family member.

Learn More

Subscribe

Subscribe to receive updates and alerts delivered to your email and phone.

Contact

Have a question? Contact us anytime with a quick message.